Cayuse Government Services, LLC

OVERVIEW

Cayuse Government Services, LLC (CGS) is committed to excellence by providing innovative and flexible solutions to State, Local and Tribal government clients. CGS also provides mission critical technology delivery as a shared service in our Oregon Technology Delivery Center, which also provides support to Cayuse's Federal Government clients.

CGS’s core capabilities include a targeted range of professional services and capable subject matter experts (SMEs), and solutions ideally positioned to help clients advance their goals and support critical missions.

• Information Technology Consulting, Business Process Support & Integration Services

• Health & Human Services - Medical Staffing & Support, Integrated Eligibility, Medicare, Medicaid, Child Support, Child Protective Services

• Hardware & Software Reseller Services

• Call Center/Contact Center – Inbound/Outbound

• Remote Executive Administrative Support Services

• Service Desk/Help Desk (Tier 1, 2, 3 & 4)

• Data Center & Network Support Services

• Centers of Excellence (CoE’s) – 41,000 sq. ft. State-of-the-Art Technology Delivery Center, Fully Redundant, Secure and Client-Compartmentalized with High-Performance Teams

• Salesforce – Client-site and Off-Site Delivery Model

• Application Development/Support – Waterfall/ Agile/DevOps/Microservices – Cloud Technologies

• Comprehensive, Full Spectrum Testing – Industry Standard Methods, Tools, Techniques

• Data Migration/Conversion – Data Cleansing, Source-To-Target Mapping, Data Translations, Testing, ETL & Environmental Readiness

• Document/Image Management & Processing – On-Site, Secure and Experienced

• Environmental Investigation / Remediation Services CERCLA – RCRA - State Programs - DoD Installation Restoration Program - DoD Military Munitions Response Program

• Community Relations, Outreach and Education Community Relations Planning – Community Advisory Board Facilitation – Public Meeting and Event Planning – Virtual Meeting Coordination and Hosting – Educational Outreach to Primary/ Secondary Schools and Public Events

EXPERIENCE

State of Texas Integrated Eligibility Program

The Integrated Eligibility (IE) program provided a comprehensive process and applications to integrated the application, case review and determination, and payments for the State of Texas’ Health & Human Services programs. A single application and process was created for Medicaid, Medicare, Child Support, WIC, and all HHS program. Multiple channels were created to streamline enrollment providing Citizens with their choice including Phone, Web, Mail, and Fax and in-office interviews. CGS participated in the design, construction and Testing of the applications supporting this innovative approach to eligibility enrollment and determination.

Affordable Care Act (ACA)

State Health Exchanges - In 2013, the ACA was introduced by the U.S. Legislature mandating that each U.S. citizen meeting certain criteria would seek and obtain public health coverage or face penalties. Our client and the prime contractor, Accenture, developed a product for use by individual states to update or replace their existing Benefits Management System for federal and state benefits including Medicaid, SNAP, and TANF. The system managed online application intake and ongoing management including renewals of cases for individuals with public benefits. This enterprise web application would handle multiple concurrent users across several locations, and would comply with the requirements of the ACA. CGS implemented comprehensive software development and maintenance efforts to adapt the client platform and State specific customizations for three state systems (Oregon, Washington, Idaho) in compliance with their state laws and regulations.

U.S. Health & Human Services, Indian Health Service

CGS provided a team of Document/Image Management personnel to assemble, scan, perform quality assessments and return Indian Health Service records. The IHS records were old and required significant care in handling and scanning. CGS performed the function flawlessly and continues periodically to support the IHS in this ongoing need.

State of California

California Child Support Automation System - Child Support Enforcement (CCSAS-CSE) - A statewide Child Support automation system integrating 49 child support agencies for all 58 counties to manage the child support functions, including payments. CGS supported the development and system testing of the financials, reports, and forms portions of the custom application. CGS participated in the first successful Go Live deployment in Orange County.

City of Heppner, Oregon Infrastructure Support

This project focused on upgrading this Eastern Oregon Municipality’s infrastructure which is used to support their city-wide services, while also increasing network security and increasing inter-office connectivity. CGS designed the upgrade in conjunction with City of Heppner employees and purchased and installed the equipment and provide training to Users. CGS is providing ongoing remote monitoring services, including Level 1 and Level 2 Service Desk support, as well as on-site Deskside Support as required.

Confederated Tribes of the Umatilla Indian Reservation (CTUIR)

The CTUIR through its Public Works Department contracted with Cayuse Government Services (CGS) a detailed analysis, recommendations and plan of action for current operational improvements in the prevention of spreading novel coronavirus associated with COVID-19 which includes improvements to emergency response/communications operations within CTUIR. Contractor provided CTUIR with a baseline report, made recommendations taking into consideration contact & restrictions set by COVID-19 and future pandemic events.

The CTUIR contracted with CGS to scan a large volume of documents related to historical actions related to Tribal Governance and community interactions, many documents being nearly 70 years old. CGS provided a team of Document/Image Management personnel to scan the documents, many one sheet at a time due to aging, and perform quality assessments before destroying the records per the agreed upon process. CGS continues periodically to support the CTUIR in this ongoing need.